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Saturday, Sep 19, 2020

COVID-19 Guidance: Policy & Sanitation Guidelines for Tourism

COVID-19 Guidance: Policy & Sanitation Guidelines for Tourism

The Department of Tourism has created a document to provide tourism businesses in the Cayman Islands with a template for the drafting of their own COVID-19 policy.

Following collaboration with Government partners such as the Ministry of Health, Department of Environmental Health, and collaboration with private sector stakeholders and principles of international health entities such as Public Health England, the Department of Tourism has also developed standards of practice to establish industry guidelines for sanitation.

Please review the below advice and guidelines to assist with creating a safe environment for our industry. The Cayman Islands tourism industry is comprised of many business categories that both directly and indirectly service our visitors.

Advice On Writing Your COVID-19 Policy

It is recommended that a COVID-19 policy should be visible so that customers are able to see the necessary steps your business is taking the necessary steps to ensure their safety and health. Key areas that should be included in your plan are:

- Put a plan in place to reassure your customers that you have their well-being at heart. (This can be done via social media/company websites).
- Tell your customers about the additional hygiene measures your business has put in place.
- Have a clear cancellation policy.
- Ensure that it is easy for potential customers to contact you.
- Ensure that your policy is visible inside your business and on your website and social media platforms.
- Ensure that you remain flexible.

Hotels

Below is a breakdown of the topics that will be covered:

Recommended Guidelines
Tourism Accommodation Guidance
Advanced Sanitation Checklist
The Advanced Sanitation Checklist: Covid-19 - Hotels is mandated by the Cayman Islands Department of Tourism to review basic requirements to minimise the COVID-19 impact to the property, employees, guests and residents.

This checklist is applicable for a period of four months from June 2020 to September 2020 and subject to further review in August 2020.

Guest Houses & Apartments

Below is a breakdown of the topics that will be covered:

- Recommended Guidelines
- Pre-Arrival
- Arrival
- Sanitation Measures
- Advanced Sanitation Checklist
- The Advanced Sanitation Checklist: COVID-19 - Guest Houses has been provided by the Cayman Islands Department of Tourism to review basic requirements to minimise the Covid-19 impact to the property, employees, guests and residents.

The checklist is applicable for a period of four months from June 2020 to September 2020 and subject to further review in August 2020.

The Advanced Sanitation Checklist: COVID-19 - Apartments has been developed by the Cayman Islands Department of Tourism to review basic requirements to minimise the Covid-19 impact to the property, employees, guests and residents.

The checklist is applicable for a period of four months from June 2020 to September 2020 and subject to further review in August 2020.

Attraction Operators

Below is a breakdown of the topics that will be covered:

- Recommended Guidelines
- Attraction Operational Guidance
- Pre-arrival
- Arrival
- Tour Management
- Restrooms
- Café/Food Areas
- Payment

Dive Operators

Below is a breakdown of the topics that will be covered:

Recommended Guidance

- Dive Operational Guidance (To be adjusted as seen fit by the Management)
- Dive Boat Configuration
- Customer Processes
- Dive Boat Boarding Process
- Valet Service Guidelines
- Onboard Food and Beverages
- Surface Interval Space
- Disembarking
- Scuba and Snorkel Rental Equipment
- Service Items
- Cleaning of Dive Vessel
- Tank Filling
- Marine Head
- Shuttle Transport
- Documentation

Public Transport

This guideline should be used by tourism partners that operate a public transport vehicle in the Cayman Islands. The guide seeks to address the following areas of risk for consideration for implementation:

- Lack of information
- Queuing
- Bus Depot
- Facemask requirement
- Prior to entering vehicle
- Passengers in vehicle
- Handling of luggage
- Entrance into vehicle
- Payment (electronic payment and cash)
- Exit of vehicle
- Public Transport operators (illness and training)

Retail Operators

Below is a breakdown of the topics that will be covered:

- Recommended Guidelines
- Retail operation Guidance
- Staff training
- Arrival/Store operations
- Payment

Restaurants & Bars
Below is a breakdown of the topics that will be covered:

- Recommended Guidelines
- Restaurant/Bar Operational Guidance
- Pre-arrival to Restaurant/Bar
- Arrival at Restaurant/Bar
- Dining
- Back of House
- Restrooms
- Payment

Tour Operators

Below is a breakdown of the topics that will be covered:

- Recommended Guidelines
- Tour Operator Operational Guidance
- Pre-arrival
- Arrival
- Tour Management
- Restrooms
- Café/Food Areas
- Payment

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